Frequently Asked Questions
Everything you need to know about your beauty journey with Grande Cosmetics.
How long does it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days within the continental United States.
Are your products cruelty-free?
Yes, Grande Cosmetics is proud to be a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals.
What is your return policy?
We offer a 90-day money-back guarantee on all products purchased directly from our website. If you are not satisfied with your results, please contact our support team to initiate a return.
Can I use GrandeLASH-MD with eyelash extensions?
Absolutely. GrandeLASH-MD is water-based and safe to use with eyelash extensions, as it helps strengthen and maintain your natural lashes while you have extensions applied.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and associated customs fees.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.